Refund policy

We want customers to choose the right monitoring pack. This is a 14-day friendly refund policy for unused credit packs, subject to the conditions below.

Eligibility

You may request a refund within 14 days of purchase when the account is in good standing and the purchased credits remain materially unused. Contact info@watchdrift.help with the Shopify order number and checkout email.

Digital access and used credits

Watchdrift delivers account access and credits immediately after payment. Credits consumed by checks, monitoring already performed, or other digital access used before a refund request may be deducted from the refundable amount. Used credits are generally not refundable.

Abuse and policy violations

Refunds are not available for abuse, automated bypass attempts, prohibited activity under the Acceptable Use and Monitoring Policy, credential sharing, chargeback fraud, or activity that creates legal, security, or third-party risk.

Service errors

If a verified Watchdrift defect prevents access or materially prevents use, we will investigate and may correct the account, restore credits, extend access, or issue an appropriate refund.

Third-party page limitations

A third-party page blocking requests, changing its layout, requiring JavaScript, or becoming unavailable is not by itself a defect. Watchdrift does not bypass access controls and does not guarantee third-party availability or compatibility.

Processing

Approved refunds are returned through the original Shopify payment method. Processing time depends on Shopify Payments and the customer's bank or card provider.

Statutory rights

This policy does not exclude rights that cannot be waived under applicable consumer law. Where mandatory law provides a different remedy, that law controls.